Installation Instructions and Maintenance Manual

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General Installation and Maintenance Information as below

* READ THOROUGHLY BEFORE STARTING INSTALLATION

Pre-installation

Care should be taken in transporting and handling bamboo flooring. Solid bamboo flooring should be acclimated in the same room where it will be installed. Use an accurate moisture meter and make sure the moisture content of the room meets the tests described below.

Moisture Test: Before installing solid bamboo flooring on a wooden sub-floor, please check the sub-floor for moisture by means of an accurate moisture meter. The moisture difference between the sub-floor and the bamboo flooring must be not greater than 4 per cent. The moisture content of the wooden sub-floor itself should be in the range of 8-10 per cent.

If you are not in a position to test moisture accurately, it is strongly recommended that you remove the packaging and let the bamboo planks acclimate stacked in the room for at least seven days. Besides, the flooring should be delivered to the jobsite at least 12-72 hours before installation. The boxes should be opened and the heating or air conditioner turned on so the floor can acclimate to its environment.

Moisture Barrier: A sheet-vinyl or polyethylene moisture barrier should be placed under the sub-floor installed on the top of concrete. If a wooden sub-floor is used above soil, 6-mil polyethylene should be placed over the soil to prevent moisture from getting into the bamboo flooring. And it is important to use an air conditioner or dehumidifier in humid months.

Ventilation: Good air circulation is important to prevent moisture from accumulating. Crawl spaces should be ventilated year round. Make certain that there is no standing water or moisture at the soil moisture level.

Installation

Solid bamboo flooring can be installed by nailing with power cleats to any wood sub-floor. They can also be glued to wood sub-floor, or directly to concrete slab, or over resilient floors. It is noted that since the moisture content inside the concrete slab is non-predictable due to the underground condition underneath, we will not recommend the direct glue-down to the concrete slab method.

Sub-floors must be smooth, clean, dry, level, particularly for the installation of the pre-finished flooring and free of curing agents, dirt, wax, oil, paint and other contaminants that would interfere with an adhesive bonding. Wood sub-floor joints must be sanded level prior to new installation. Concrete sub-floors must have all cracks and holes filled with a cemented-based patching material, and it must be tested for moisture. A vapor barrier such as 6-mil polyethylene film must be placed in crawl spaces. The Calcium Chloride test method is recommended and flooring must not be installed if the vapor pressure exceeds 3 lbs per 1000sq.ft in 24 hours. Concrete slabs younger than 60 days are generally too wet to install bamboo flooring.

Nail-Down Installation

• Use a two-layer, 15-pound felt, overlapped, under the bamboo for protection against moisture migration. Planks shall be started square with the room and parallel to its longest dimension by positioning with a chalk line, leaving a space, which should be the thickness of a plank plus about 3/8″.
• Lay first plank with groove toward wall. Secure planks with finish nails. Use nail punch to sink nails below surface and fill with wood filler.
• Leave at least 3/8″ expansion space from the base plate or wall and use a wood or plastic spacer to maintain.
• Once initial rows are secure, second and further courses shall be blind nailed directly above tongue at a 45-50 degree angle to the face.
• Fasteners shall be spaced at 10-12 inch intervals with a minimum of 2 fasteners per piece and a fastener within 3 inches of each plank end. In addition, there are adaptors for other models that can be used.
• Remove expansion spacers and reinstall base and/or quarter round moldings to cover the expansion space. Install any transition pieces when needed (reducers, T-moldings etc.).

Special Note: Particleboard does not provide adequate holding of the nails and is therefore not considered an acceptable sub-floor material.

Glue-Down Installation

• Use a urethane adhesive and do please follow the adhesive manufacturer’s guidelines for safe use, storage and handling.
• Spread with trowel at a 45 degrees angle. Remove any adhesive on flooring surface with a damp cloth immediately. Planks should be started square with the room and perpendicular to the joists.
• Lay the first row of flooring with groove facing the wall, and continue laying flooring until adhesive is covered. Check your working lines to make sure the floor is still aligned. Leave at least 3/8″ expansion space from the base plate or wall. Starter rows should be firmly in place by a wedge or spacer to maintain this expansion space.
• Once initial rows are secured, continue to spread adhesive and lay flooring section by section until installation is complete. Remember to stagger end joints from row to row.
• Remove spacers once the glue is set up immediately. Reinstall base and/or quarter round moldings to cover the expansion space. Install any transition pieces when needed (reducers, T-moldings etc.).

Special Note: Do not use water or solvent based adhesives as these can cause  wood and bamboo floors to buckle or warp. We recommend Bostik’s MVP as moisture protection for glue-down installation. Do not use plastic film or other non-breathing coverings on the newly-installed floors as this can cause the floor to become damaged from humidity buildups.

Maintenance

Routine Maintenance

1.Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor. Follow the damp cloth immediate with a clean, soft dry one.
2. For tough spots, such as, oil, paint, markers, lipstick, ink, or tar, we recommend a professional be consulted.
3. Sweep, dust, or vacuum the floor regularly with the hard floor attachment to prevent accumulation of dirt and grit that can scratch or dull the floor finish.
4. Periodically clean the floor with cleaning products made specifically for pre-finished hardwood floor care.
5. Do not wash or wet mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling, warping, delamination, and joint-line separation, and void the warranty.
6. Do not use steel wood, abrasive cleaners, or strong ammoniated or chlorinated type cleaners.
7. Do not use any type of buffing or polishing machine.
8. For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth followed immediately by a clean, soft, dry one.
9. A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas as a home or near the beach.
10. REMEMBER: With Bamboo or Wood Floors, the less water you put on it is the better off you will be!

Environmental protection

1. Entry mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that might otherwise be tracked onto your floor.
2. Do not use rubber or foam backed plastic mats as they may discolor the flooring finish. To prevent slippage, use an approved vinyl rug under layment.
3. Use floor protectors and wide-load bearing leg bases / rollers to minimize indentations and scratches from heavy objects. As a rule, the heavier the object, the wider the floor protector should be.
4. Maintain a normal indoor relative humidity level between 35% and 65% throughout the year to minimize the natural expansion and contraction of the wood.
5. Avoid excessive exposure to water during periods of inclement weather.
6. Do not walk on your floor with stileto heels, spiked golf shoes, or other types of sports cleats.
7. Do not allow sharp, pointed, or rough textured objects to be exposed to the bamboo flooring.
8. UV sunlight will soften the tone of different species of bamboo to varying degrees. Periodically rearranging your area rugs and furniture will allow the floor to age evenly.
9. use a dolly when moving heavy furniture or appliances; but first put down a piece of quarter inch plywood to protect the floor. Never try to slide or roll heavy objects across the floor.
10. A protective mat should be used for furniture or chairs with castors.
11. Once the finished has been damaged it is advisable to sand and re-finish the entire floor to maintain an even finish rather than spot re-finishing. This is a procedure which is best carried out by a professional.

Limited Warranty

- A 25 year Structural Integrity Warranty
- A 15 year finish and wear warranty

These warranties, which begin from the date of purchase, apply to products used in dry residential applications.

Warranty Coverage:

Finish and Wear Warranty ----We warrant that its finish surface will not peel off or wear through for the indicated period of time, from the date of purchase.

Structural Integrity Warranty--- We warrant that these solid bamboo products in their original manufactured conditions are free from defect in material and workmanship including assembly dimension and grading.

These warranties DO NOT COVER damages or defects resulting from or in any way attributed to:
• Improper storage, handling or installation of the products.
•  Excessive or inadequate humidity in the area. Relative humidity in the area of use should be within a normal range of 45%-65%.
• Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence, corrosive chemicals and other unintended uses.
• Failure due to structural changes in the sub-floor, the settling of building or uneven sub-floor that has not been adequately leveled.
• Variations in color, markings, patterns, fading or darkening that are naturally occurring or develop over time.
• Damage caused during shipping is the responsibility of the shipping company.
• Dents or scratches.
• Changes in color due to full or partial exposure to sunlight and weather.
• Separations between boards caused by expansion and contract during seasonal and temperature changes.
• Installation or use of flooring with visible defects.

NOTE: Product determined to have any possible defect by the person doing the installation should be returned to us for inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to installation. Installation implies acceptance. No warranty will be offered for appearance related claims once the products are installed.

THE WARRANTY IS NOT TRANSFERABLE, ONLY EXTENDING TO THE ORIGINAL PURCHASER